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FAQs

When you sign up to the site you will have ticked a box to confirm that you agree to the Terms and Conditions for using the site. They are:

Respecting our Values

OutdoorLads has four values and we require all our members, volunteers and staff to reflect these and to treat others with dignity and respect. We reserve the right to suspend or block anyone who does not do so.

Friendly and Welcoming - Whatever the event, and wherever it is, you will always find our guys to be friendly and welcoming. Come with a mate, or on your own, you will quickly be welcomed into the group and make friends easily.

Fun - Everyone mucks in and has a laugh on our events. We might be walking in the rain, or camping in the cold, but there is always loads of fun and laughter on our events.

Adventurous - Whether you are an expert or a novice you can find you own level of 'adventure' with OutdoorLads. You might be surprised by what you achieve.

Professional - Our event leaders deliver consistently great events. You can be sure of good food, a friendly atmosphere, experience leading groups in the mountain - or whatever skills the event requires.

Communication – Event management

We need to communicate with our members in order to run our events safely and successfully. By signing up to one of our events members agree to receive such communication, which can be by email, phone or SMS text.

Communication – Website messaging

Members may receive messages from OutdoorLads and/or from other members on the OutdoorLads site. Members can choose to receive notifications to their given email address when such messages are received by selecting this option on their profile settings.

Communication - Marketing

We aim to keep our members up to date with latest events, offers and news. Members can choose to receive these communications by selecting this option on their profile settings.

Event Cancellation and Refunds

Our cancellation policy determines what level of refund a member is entitled to if OutdoorLads or the member cancels the member’s attendance on a paid event. The policy can be found on our website. We reserve the right to suspend or block members who frequently cancel their attendance on free-to-member events in the 24 hours before the event, as this behaviour often means that other members who would like to attend the event do not have sufficient notice to be able to take the available place.

Looking after yourself on an OutdoorLads event

We want you to be safe when participating in OutdoorLads events but some risks are inherent in outdoor activities. We will always take reasonable and proportionate precautions against known risks, but we can not completely exclude them. For this reason, we encourage our members to take out their own insurance against the risk of injury or other loss or damage on an event, as OutdoorLads does not provide this and can not be held responsible for any loss or damage you may suffer, unless it results from our negligence.
 
Safeguarding your property on an event will always be your responsibility and OutdoorLads will accept no responsibility for loss or damage to your property, no matter how it is caused.
 
By signing up for an event, you undertake to tell the event leader about any medical condition you have or suspect you may have, which could affect or limit your participation in the event or expose you or others to risk in any circumstances. In the event of an accident, the event leader will aim to pass on any relevant information to any person who may need to have it. Event leaders will not disclose medical information you give to them for any other purpose, and OutdoorLads will not store any information of this kind.

Licence to use assets

In order to keep our costs to a minimum, and to assist our event leaders to create and run our events, we seek to use, and re-use, images, video and other assets provided by our members to promote our events, thereby avoiding the charges for the use of commercially available assets. To assist us in this, by providing to OutdoorLads by any means any photograph, video, film, image or content of any kind relating to an OutdoorLads event or activity (“the asset”) our members grant to OutdoorLads an irrevocable licence to use that asset for the purposes of OutdoorLads in perpetuity, in any and all media now existing or to be invented and in any territory in which OutdoorLads operates or seeks to operate.

Media

We reserve the right to use photos and videos taken by leaders or other members on our events to promote OutdoorLads in any and all media now existing or to be invented. Members who do not wish to be included in such materials are responsible for advising event leaders of this and for not participating in any photography or filming at events.

There are two types of membership

Full Members - have paid the membership fee and get the Member's price for events. Full Membership at 75% off is available to anyone who qualifies for the concession price. 

Pay-as-you-Go Members - pay the full price for events.

Some events are free to everyone, such as indoor bouldering/climbing (you only pay the climbing centre) and socials.

When you first join OutdoorLads you will become a Pay-as-you-Go member, but you can become a Full Member at any time by paying the membership fee.

If you are a Full Member but choose not to renew your membership, you revert to being a Pay-as-you-Go member. 

Just click MY ACCOUNT on the outdoorlads.com menu and you'll find your unique coupon codes under the COUPONS tab of your account profile.

There are a number of factors taken into account when pricing an event:

Accommodation
If accommodation is involved, it's typically the most expensive cost of an event. Our office staff work hard to build up relationships with venues around the country to keep this as low as possible.

Food
We include a budget per person. For a hostel weekend this is usually £7.00 to cover two breakfasts and a dinner, plus teas and coffees.

Leader Expenses
We allow our volunteer event leaders to claim some expenses for some events. For example, for hostel events where there will be shopping and cooking to do, leaders can claim up to £5.00 per person whereas for camping and camping barn events where there is typically less to do they can claim up to £2.50 per person. This can be used to cover some or all of the cost of their own attendance at the event, for their transport to and from the event and for anything else they need in order to run the event. Many leaders spend the money on additional food for the group, or simply don't claim the expenses and leave the funds in the organisation.

Early Bird Discount
On some events, there is a lower price for the first few people who book. This encourages interest in the event, and maximises the likelihood that events will then fill up.

OutdoorLads Margin
As a charity we need to generate an income to cover our overheads such as employing a small office team, running the website and processing credit card payments. We also need to have funds to invest back into the organisation. We add 20% - 25% (at least £2.50 per day) to the cost of each event to cover these.

Taxes
We are required to charge VAT on our events. We recover the VAT on our costs whenever possible.

Early bird discounts are available to Full Members on some events, and are designed to encourage the first few people to book onto the event and hence drive interest from everyone else.

If an early bird discount is available for an event, it will show when you look at the the event page. 

There is a limited number of places on an event that can be bought at the early bird price, so don't hang around. To get an early bird price when they are available you need to book onto the event and fully complete the checkout process before they run out.

If an event is full, you can choose to join the waiting list. It's run on a first come first served basis, and if someone on the event cancels their attendance, then the person at the top of the waiting list is moved onto the event.

You'll need to pay the event price to join the waiting list, unless it's a free event, but you receive a full refund if the event closes and you weren't able to get a place on it.

If you cancel your place in the waiting list before the event closes, then you receive a refund according to the refund policy.

At the moment, it's not possible to see how many people are on the waiting list already or where you are/would be on it. We're working on that as we know it would be helpful.

It's fair to say that people cancel paid events less often than they do the free ones, and it's often the case that, if you add yourself to the waiting list for a walk that is fully subscribed, you get a place on the walk if you can wait until a few days before the event to find out.

 

The refund policy is designed to be fair to all members, as holding and then cancelling a place on an event will have made it more difficult or even impossible for other members to be able participate in the event. 

If you are a confirmed attendee on an event, your refund is determined by how far in advance you cancel your booking:

29 days or more : refund of full cost minus a £5.00 admin charge

28 - 22 days: 75% refund subject to minimum £5 admin charge

21 - 15 days: 50% refund subject to minimum £5 admin charge

14 - 8 days: 25% refund subject to minimum £5 admin charge

7 days or less: no refund

If you are still on the Waiting List for an event after the ‘last booking date’ has passed you are entitled to a refund of the full cost.

If you are on the Waiting List and withdraw before the ‘last booking date’ you are entitled to a refund of the full cost minus a £5 admin charge.

If you paid, or part paid, using coupons, any refund due will be issued in coupons up to the value of the coupons you used, and any additional refund due on top of that will then be made to your payment card. 

When you cancel your attendance on a paid for event you will be taken to a support ticket which you can complete and save to notify the Admin team of your cancellation. You must scroll down and save this support ticket in oder to trigger a potential refund, if you navigate away from the support ticket page without saving it the Admin team will not be notified and no refund will be made.

Refunds are processed manually by the Admin team and therefore take some time. Please contact us if you have not received a refund within 5 working days of applying for one. You can do this by responding to the support ticket that was created for your refund or by emailing support@outdoorlads.com with the full details.

In truly exceptional circumstances we may, at our discretion, agree to refund more than the amount that would normally be due. We would anticipate such circumstances applying in only a handful of cases across the year and across the whole organisation.

The above only covers events delivered by OutdoorLads. Events delivered by third parties are not covered by this policy.

Our camping events are typically held at smaller campsites in often rural locations that aren't suitable for such vehicles.

The decision on whether these vehicles are allowed on a camping event rests with the event leader who will know the campsite best. Please contact them through the event page before booking.

Please note that campsites typically charge more for camper vans and motor homes and this is not factored into the event price.

For some events, including Big Spring Camp and Big Summer Camp, the number of spaces available for camper vans and motorhomes is strictly limited due to restrictions defined in the insurance policies held by the hosting locations. A charge is made for booking a space. The available spaces are listed in the same way as events, and so bookable online in the same way.

Well-behaved, socialised and under control dogs are welcome on some events. It's important to check with the event leader before booking, as it is the event leader's decision whether to accept dogs on their event or not. Sometimes they will be restricted by third parties, the YHA for example does not allow people to bring dogs to its hostels.

If you have agreed it with the leader and are bring a dog, please remember that others may not feel as comfortable as you with dogs around and adjust your dog control behaviour accordingly.

Day walks: Dogs must be kept on a lead whenever this is signposted and whenever we are in the vicinity of livestock. It's a good idea to check what the route may be like with the event leader before booking to find out more about the potential suitability of the walk for dogs.

Camping weekends: Different campsites have different rules so please speak to the event leader before booking to find out whether your dog would be welcome at the campsite. Dogs are not permitted at Big Spring Camp as the venue does not allow them.

Hostel events: Some private (non-YHA) hostels allow dogs, and in these cases it is for the event leader to decide if dogs can be brought on the event. Often there is a limit of two dogs per hostel and this would then be on a first-come first-served basis. We are always on the look out for the few and far between hostels that are very dog-friendly, as then we can create events specifically designed for dog owners and friends. If you know of such a venue please tell us.

OutdoorLads is a group run by its members for its members. Events only take place because some members are willing to lead them and other members are willing to attend. The group then is only as good as the effort its members put into it.

If there are no events on the website near to where you live and you'd like to see more, the simple answer is get involved!

Firstly if there is an event taking place near to you and you can attend then go along and take part. It is through member support of events that demand for more events in a particular area increases.

Secondly you could get involved further and become an Event Leader yourself. The process of becoming an Event Leader is easy, it requires a small amount of work on your part and we will support, help and advise you.

No.

Click MY ACCOUNT and then open the EDIT tab to update all your profile details. You can also change your password here.

OutdoorLads complies with the General Data Protection Regulation, which gives you rights and protections, including:

  • the requirement for OutdoorLads to obtain active consent for use of your personal data
  • the right to know how personal data concerning you is being processed, where and for what purpose
  • the right to demand a copy of your personal data, free of charge, in an appropriate format
  • the right to be forgotten by demanding your data be erased

What data we hold and what we do with it is detailed in full in our Privacy Statement.

We take your privacy very seriously. We allow others to see only the information about you that is appropriate and necessary for OutdoorLads to run successfully and safely. 

1) None of your profile information is visible to non-members.

2) When looking at your profile, other members can see:

  • your first name
  • your OutdoorLads profile name (chosen by you)
  • your profile picture (chosen by you)
  • your profile bio (written by you)
  • an icon to show if you are an OutdoorLads leader
  • an icon to show whether you might be able to offer lifts
  • an idea of the area from where you can give lifts (you choose how detailed to make this)*
  • your events 

3) For events that you have signed up for, the event leader and Regional Coordinators/Organisers can see: 

  • your first name
  • your last name
  • your OutdoorLads profile name
  • your profile picture
  • your profile bio (written by you)
  • your mobile phone number
  • an icon to show if you are an OutdoorLads leader
  • an icon to show whether you have a car
  • an icon to show if you are first aid trained
  • how many events you have previously attended
  • your dietary requirements
  • your Next of Kin details (name, relationship and phone number)

4) OutdoorLads Administrators can see all the information of your profile

Note: All of our Leaders, Regional Coordinators/Organisers and Admin Staff have signed the OutdoorLads Confidentiality Agreement and, in doing so, have committed to their part in maintaining the security of your confidential personal data.

As a registered charity our aim is to ‘improve the physical and mental state of gay, bi men and trans guys’ through a range of outdoor activities on a not-for-profit basis. 

With these charitable aims, being registered as a charity then means we can access discounts from some suppliers, qualify for some grants open only to charities, and make some savings in VAT.

Whilst this isn't a frequently asked question, that's not to say that it can't happen. If you wish to raise a concern, or make a complaint, there are several options. Whichever you choose, you can be sure we will respond appropriately.

If you're on an event and have a concern or compliant, the first thing to do is to discuss it with the event leader. Remember that they are a volunteer, so please be accommodating in your expectations, but do say if there is something you feel is wrong or should be considered.

If you don't find that satisfactory, or do not want to discuss the issue with the event leader, then you can contact the relevant Regional Coordinator or the Admin team. You can do this by email or by sending them a message, oryou can call the Admin team on 0161 420 0001.

If you prefer, you can complete the OutdoorLads Concern or Complaint Form.

We've divided the UK up into regions, so that you can search for events in a particular part of the UK. 

OutdoorLads UK Map and Regions