FAQs
OutdoorLads Emergency Number: 0161 5052909
These FAQs should help you with any queries you may have, however, if you cannot find the answer here, please just send a message to support@outdoorlads.com and we'll get back to you as soon as possible.
💳 Membership & Account
What are the different types of membership?
We offer two types: Full Members (annual fee, lower event prices, concession rates available) and Pay-as-you-Go (PAYG) (no annual fee, higher event prices). All new members start as PAYG.
More info here at OutdoorLads.com/Membership >
What introductory offers are there?
Full members signing up for the first time by Direct Debit get their first 15 months for the price of 12, and a free t-shirt! This applies to members signing up to pay annually or quarterly.
If you’re a new PAYG Member, you’ll get two £12.50 coupons on your account so you can try us for free on a couple of day events, or knock £25 of your first Hostel/Camp. You’ll find the coupons under the ‘Coupons’ tab in My Account – just copy/paste them at the checkout.
How do I update my profile or Direct Debit details?
Update your bio and info under the 'Edit' tab in My Account. If you've switched banks via the Current Account Switch Guarantee, your DD updates automatically. Otherwise, please contact us to change or cancel it.
📅 Booking & Events
How does OutdoorLads price its events?
Prices cover four areas: Accommodation (kept as low as possible), Food Budget, Leader Expenses (travel/supplies), and a 25–30% margin to cover charity overheads (staff, website, and insurance).
Why have I received an email asking me to cancel a "double booking"?
To ensure as many members as possible get a chance to attend, we ask that you don't book multiple events occurring on the same date. If you are holding spots on two (or more) overlapping events, please cancel those you don't intend to join so somebody else can take your place, and so the volunteer Leader knows not to expect and wait for you.
How do Waiting Lists work?
Waiting lists are first-come, first-served. You must pay the full price to join. If a spot opens, you are moved up automatically. If you don't get a place by the time booking closes or if you cancel whilst still on the waitlist, you’ll receive a full refund in the next few working days.
Why aren't there more events near me?
We are volunteer-led! Events happen when members step up to lead. You can help by attending local events to show demand or by becoming an Event Leader yourself—we provide full support!
I need to plan further ahead; what is in the pipeline?
Check our Provisional Events page for activities that are being finalised but aren't open for booking yet.
💰 Cancellations & Refunds
What refund can I expect if I cancel an event?
Refunds for confirmed places are scaled based on how much notice you give (subject to a £5 admin fee). Please see our Refund Policy (also on the Policies page) for the full table.
What if I cancel while on the Waiting List?
You will receive a full refund with no admin fees. However, if you are promoted to the attendance list before you cancel, the standard refund policy applies. More info in the Refund Policy >
What if OutdoorLads cancels an event?
In these rare cases, you get a 100% refund. Please note we are not liable for external costs like travel or separate accommodation; we recommend you take out personal travel insurance.
🐕 Event Practicalities
What should I do in an emergency?
If there is a threat to life, call 999 or 112. Otherwise, follow the leader's instructions, administer first aid if necessary, and contact the OutdoorLads Emergency Number: 0161 5052909.
Leaders, do not contact the Next of Kin of a member. This is only for passing on to the emergency services if required.
Can I bring my dog?
Dogs are allowed on some events at the leader's discretion. Always check the event page first, and if it is not clear, send the event Leader a message via the event page.
On hostel/camping events, you must book your dog's place in advance, following the instructions to do so on the event page. Your dog’s space is not booked until a member of the office team confirm.
Can I bring my camper van or motor home?
Check the individual event page; it will state if the venue can accommodate vehicles and how to reserve a space.
I do not speak English; can somebody help me?
We have "Language Buddy" volunteers, including BSL users. Contact us and we will do our best to pair you with someone on your event.
If you want to volunteer as a Language Buddy (i.e. if you speak or use any languages other than spoken English), sign up here!
🔒 Privacy & Data
What information is visible on my profile?
Non-members: See nothing.
Members: See your first name, username, photo, bio, approximate location (as described by you) and event count.
Leaders: See your full name, phone, email, dietary needs, and Next of Kin details (to pass on to the emergency services if required).
Staff/Admins: Have full access (excluding passwords).
What data do you hold on me?
We comply with GDPR. You have the right to access your data or be "forgotten." Full details are in our Privacy Statement. We will never sell your information to anybody, and we will only pass your details on to other parties with prior consent.
Where can I find the Terms and Conditions?
By using the site, you agree to our full T&Cs. Read them here >
🏳️🌈 About the Charity
Why does OutdoorLads operate as a charity?
Our mission is to improve the physical and mental well-being of the LGBTQ+ community through not-for-profit activities. Our impact and cause means that we can best do that by being a registered charity.
How do I make a donation?
You can donate here to help more of the community #GetOutMore! Or contact us to discuss donation options.
How do I raise a concern or complaint?
First, try speaking with the Event Leader. If that isn't suitable, contact your Regional Coordinator or the office team, or use our formal Concern or Complaint Form.